Think RAPT Complaints Handling
You can submit feedback, complaints or disputes via the form below or via email to [email protected].
Complaints, feedback and disputes are to be handled as follows:
Clients are encouraged to contact Think RAPT® immediately with any concerns so that they may be resolved quickly and effectively. Our aim is to delight our clients. If we are not achieving this, we want to rectify it ASAP.
Feedback and complaints are to be documented clearly in Think RAPT®‘s CRM.
Management is to be notified of all feedback, disputes and complaints.
When feedback or a complaint arises, we respond with the intention of preserving the relationship and seeking a win-win outcome for all parties.
We will resolve matters promptly and fix errors willingly.
We will learn from our mistakes and introduce systems and processes to prevent similar errors in the future.
If an agreement cannot be reached to resolve the dispute any party may refer to a mediator who will determine time and place for mediation.
Mediation may occur in person or via Zoom or a similar online platform for the convenience of both parties.
The Think RAPT team respectfully acknowledges and pays respect to the Wurundjeri people of the Kulin nation, the traditional custodians of the land on which we work. We respect and honour the ancestors of our local countries. We remain committed to listening, learning, growing and being together on what always was and always will be, Aboriginal land.
